Please read the following OAKRIDGE HOBBIES ONLINE STORES LLC Service & Policy Terms and Conditions (as also stated on our Customer Service page).
Oakridge strives to provide a safe and fun online experience. We developed this site to be enjoyable and fun for children and adults. To use our websites, Oakridge does not require anyone to share personal information about themselves. You can visit our sites without registering with us. When an adult over age 18 decides to make a purchase from OakridgeStores.com, OakridgeHobbies.com or any of our affiliate online shopping sites, we will require personal information to complete your purchase and ship your order. We will ask for your name, address, phone number and a valid e-mail address. We will not use the personal information you give us for anything except what we described above. You have the option to opt-in to receiving a newsletter from OakridgeHobbies.com and you may review your personal information at anytime by clicking the My Account feature. We do not collect or keep personal information online from children under 13 without a parent's permission.
Unestablished customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.
Cookies are pieces of information that a web site transfers to a visitor's hard drive for record-keeping purposes. OakridgeHobbies.com and OakridgeStores.com uses a "session" cookie to screen out children under 13 who have unsuccessfully attempted to register at the web site or through the 'Contact Us' button. That cookie will be removed once the browser is closed. Certain limited non-personal identifiable information is recorded by OAKRIDGE HOBBIES ONLINE STORES LLC, or The Oakridge Corporation's Internet servers when you visit our site. This limited information includes the type of browser you are using (such as Netscape Navigator or Microsoft Internet Explorer) and the operating system your computer is using (such as Windows 98). OAKRIDGE HOBBIES ONLINE STORES LLC and The Oakridge Corporation's Internet servers also keep track of the number of visitors to the site, the pages they visited and how long they stayed. None of this information includes any personal information about you.
If you decide to set up an account at OakridgeHobbies.com and OakridgeStores.com, we will ask you to create a login name and a password. You will be the only one who can access your account. When you create an account, you will also have the option to add yourself and your children to the OakridgeHobbies.com Wish List. Persons under age 18 can use the Wish List to browse our online shopping sites, but they cannot make purchases.
We will keep all information about your purchases even after your order has shipped. You can review your online account at any time without making a purchase. If you have not set up an online account with us, or if you have any questions about our online privacy policies or information we have stored about you, please email us using our "Contact Us" mail form (click link at bottom of page).
RETURNS & REPLACEMENTS:
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since many manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement. Be sure that you have already sent your warranty card in for the item. Any and all Defects/Returns are returned at the customer's expense as we do not reimburse or pay for shipping. We also will not pay for any postage due on any Returns.
ALL Returns MUST have a Return Authorization Number. Without a Return Authorization, your return will not be accepted, authorized or recognized, regardless of any proof of mailing.
Since many manufacturers insist on handling defects directly, assistance with missing puzzle pieces, paint-by-number paints, model parts, slot car parts, remote control parts, doll house parts, toy parts, or missing instructions must be handled directly with the manufacturer for warranty repair or replacement. Manufacturer defects found after the product has been used revert to the manufacturer's warranty (a copy of which can be obtained upon customer request) and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or credit; however, we suggest that you call our Customer Service Department before taking any action.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our Customer Service Department immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
We will accept merchandise for return that was purchased from Oakridge Hobbies, and its affiliated websites, within 30 days of receipt. All authorized returns are subject to a 15% Restocking Fee. Shipping Fees are not refundable. In the event that merchandise is approved for return, the merchandise will either be replaced or a credit will be issued in the form of credit toward another purchase at Oakridge. All packaging of products are inspected prior to shipment. The merchandise must be in new and unused condition and in its original unopened packaging. Opened packaging, broken seals, items removed from packaging, used, tested, abused, crashed items, running fuel through a model engine, installing radio parts in a model, cutting up or opening parts in kits, running out of materials provided in a kit, discarding the packing material are some examples of what constitutes used and unreturnable merchandise. We do not accept returns via COD or billed to OAKRIDGE HOBBIES ONLINE STORES LLC, Oakridge Hobbies and/or OakridgeStores.com, or its affiliated websites, in any way. No refund will be credited for any shipping costs. No returned merchandise will be accepted without an authorization number. Any and all Returns are returned at the customer's expense as we do not reimburse or pay for shipping. We also will not pay for any postage due on any Returns. All Returns must have a Return Authorization Number. Without a Return Authorization, your return will not be accepted, authorized or recognized, regardless of any proof of mailing. The Return Authorization Number must be clearly marked on the outside of the package in large bold print and adjacent to the address label.
PRICE AND/OR DESCRIPTION CHANGES:
All prices, pictures and descriptions on this site and all other OAKRIDGE HOBBIES ONLINE STORES LLC affiliated web sites and publications are subject to change without notice. Oakridge Hobbies, and its affiliated web sites, maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, OAKRIDGE HOBBIES ONLINE STORES LLC, Oakridgestores.com, Oakridge Hobbies reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 10 days of invoice date, regarding price or promotion discrepancies.
BACKORDERS AND ORDERS PENDING:
Most items ship within seven days. We backorder out-of-stock merchandise whenever possible unless you specify that you do not want an item backordered. Certain sale merchandise, products with uncertain availability, items priced under $10.00 and discontinued items may not be backordered. We only charge our shipping charge once per order and will not charge you twice for orders containing backorders. You may cancel your backorders at any time prior to the order invoicing, being picked, packed and shipping, by emailing or calling into our Customer Service Department. Backorders shipped at our expense will be shipped via the most economical shipper. Refused orders and backorder shipments will be charged the shipping charge, return shipping charge and a 15% restocking fee. We are internationally known for our wide selection of products. Most items shipped within two business days. However, artisan handcrafted specialty scale miniatures, doll house miniatures, scale model building components, and model railroad craftsman building kits, vary in availability, depending on the artisan or cottage industry. Items which are out-of-stock at the time of ordering, please allow 2 - 3 weeks.
Since we begin processing your order immediately after receiving it, modifications may not always be possible depending on how much time has already elapsed. You may check on the status of recently placed orders on our web site using our UPS Online Tracking Service. Simply type in the appropriate information, including your customer invoice number / shopper id, into the appropriate UPS tracking form at our website (see UPS Online Tracking Service link on the sidebar). If no information is available at the time that you fill out your UPS online inquiry, it may be that you either didn't submit your customer invoice number / shopper id correctly, or your email address that you submitted, was not correct, or the order has not shipped yet, or the order was shipped via U.S.P.O.. When your UPS shipable order is shipped, a UPS "Quantum View" email notification will be sent to the email address that you provided when placing your order. The UPS email notification will have complete shipping and tracking information. Please note: even though UPS is our main shipping agent, not all shipments are shipped via UPS. Some backordered items will be shipped most economically as via U.S.P.O.. Once your order invoices, and has entered our shipping process, and your credit card has been charged your order cannot be changed or canceled. If you Cancel or Refuse an order/shipment that has already been processed and/or shipped, once the order has been refused and returned to us by the shipping carrier, you will be charged for all shipping and handling charges, both ways, plus a 15% Restocking Fee. If you Cancel/Refuse an order that has already been processed, and you have been charged, and your order is in the packing stage, you will be charged a 15% Restocking Fee. PLEASE NOTE: If your order invoice status is "On Hold" due to a backordered item, or if your order is "On Hold" awaiting for anticipated inventory restock shipment, you may cancel your order without any charge, as long as it is prior to your order being picked, packed and your credit card charged.
LIMITS OF RESPONSIBILITY:
OAKRIDGE HOBBIES ONLINE STORES LLC, The Oakridge Corporation, its subsidiaries, affiliates and related entities ("OakridgeHobbies.com" and/or OakridgeStores.com) and affiliate sites, accepts no responsibility for crash damage, abuse, aging, dried up paints, glues or solvents, rocket engine miss fires, loss of parts or accessories, etc. incurred during use of any item. In most cases with radio control and slot car racing, it is very difficult or impossible to determine whether crash damage or product failure was actually due to equipment failure or to operator error.
DISCLAIMER OF WARRANTIES:
THE SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. OAKRIDGE HOBBIES ONLINE STORES LLC, THE OAKRIDGE CORPORATION, OAKRIDGEHOBBIES.COM AND/OR ANY OF ITS AFFILIATES DO NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. ANY PRODUCTS YOU MAY PURCHASE THROUGH THIS SITE OR FROM OTHER AFFILIATE WEB SITES YOU MAY LINK TO FROM THE SITE ARE "AS IS" AND OAKRIDGE HOBBIES ONLINE STORES LLC, THE OAKRIDGE CORPORATION, OAKRIDGEHOBBIES.COM AND/OR ANY OF ITS AFFILIATES MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS SOLD. USE OF ANY OF THE PRODUCTS PURCHASED AT OUR SITES ARE "AT YOUR OWN RISK" AND IT IS STRONGLY ADVISED TO READ ALL OF THE MANUFACTURER'S PRODUCT LITERATURE FOR THE PRODUCT PURCHASED, FOR AGE RESTRICTIONS AND/OR INSTRUCTIONS FOR PROPER USE, PRIOR TO USING AND YOU SHALL INDEMNIFY, DEFEND AND HOLD OAKRIDGE HOBBIES ONLINE STORES LLC, THE OAKRIDGE CORPORATION, OAKRIDGEHOBBIES.COM, ITS AFFILIATES, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS (COLLECTIVELY), HARMLESS FROM AND AGAINST ANY CLAIMS, LOSSES, DAMAGES, LIABILITIES, JUDGEMENTS, AND FEES AND EXPENSES RELATED TO THE USE OR MISUSE OF ANY PRODUCT PURCHASED FROM OAKRIDGE HOBBIES ONLINE STORES LLC, THE OAKRIDGE CORPORATION, OAKRIDGEHOBBIES.COM, AND/OR ITS AFFILIATES. CERTAIN PRODUCTS MAY BE WARRANTED BY THE MANUFACTURER OF THAT PRODUCT. THE OAKRIDGE HOBBIES ONLINE STORES LLC, OAKRIDGE CORPORATION, OAKRIDGEHOBBIES.COM AND/OR ANY OF ITS AFFILIATES DOES NOT MAKE ANY REPRESENTATIONS WITH REGARD TO SUCH MANUFACTURER WARRANTIES. YOU ARE SOLELY RESPONSIBLE FOR THE USE OF THE PRODUCTS YOU PURCHASE THROUGH OAKRIDGE HOBBIES ONLINE STORES LLC, THE OAKRIDGE CORPORATION, OAKRIDGEHOBBIES.COM AND/OR ANY OF ITS AFFILIATES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.
Our web sites are updated every 24 - 48 hours. We offer over 250,000 items online at our web sites. Hobby items are not normally marked for "in stock" status as these items are usually always available, with weekly restock shipments coming in from the manufacturers and suppliers. If and when a hobby item is out-of-stock and no longer available from the manufacturer or our secondary suppliers and/or is discontinued by the manufacturer, it will then be removed from the web site. Customers with backorders of these items will then be notified as soon as possible. Unless a customer specifically states "no backorders" we will assume that you want the out-of-stock item and will ship the out-of-stock items as available at our discretion. Toy items will usually be marked as "out of stock" if we do not anticipate a shipment within 7 days. If we expect restock of the item within 5 to 7 business days, we consider the product a current stock item. However, artisan handcrafted specialty scale miniatures, doll house miniatures, scale model building components, scratch building supplies, model railroad craftsman building kits, scale miniature figures, doll house lights, doll house furniture, doll house miniatures, windows and doors, etc. vary in availability, depending on the artisan or cottage industry. Due to the lessening demand for these miniatures and scale modeling Items, we no longer maintain large quantities of these items, and special-order these as needed. If we are temporarily out-of-stock at the time of ordering, please allow 1 - 3 weeks for restock.
**FREE SHIPPING OFFER - RESTRICTIONS / EXCEPTIONS
Due to the recent increases in our carriers' shipping rates, dimensional shipping charges, carrier holiday and fuel surcharges, Oakridge reserves the right, at our discretion, to NOT honor orders that had qualified for Free Shipping through the website's algorithm calculations, exceeding the Free Shipping Order Total, when your order is processed at our facilities, and is found to be made up of one or more large dimensional item(s) or heavy item(s), or a combination of both, in which in turn caused your order's shipping conditions to be rendered overweight / oversized and/or not economically feasible for us to ship for Free. When such rare cases arise, you will be contacted via email with shipping options and/or an Oakridge team member will try to reach out to you via your telephone contact information, to inform you and offer some shipping options and estimates.