Returns Policy
RETURNS & REPLACEMENTS:
** ALL Returns MUST have a Return Authorization Number. **
Without a Return Authorization, your return will not be accepted, authorized or recognized, regardless of any proof of mailing. All authorized returns are subject to a 15% Restocking Fee, (plus the cost of "Free Shipping" promotion shipping costs, if applicable). Shipping Fees are not refundable.
DEFECTIVE RETURNS:
All packaging of products are inspected prior to shipment. If the item is inoperable, and has no apparent damage, it may be considered defective. However, with many hobby-grade hobby and toy items, remote control items, race sets, items (hobby, toy & gifts) that require assembly, and electronic and battery operated items, its often just a better understanding or some guidance that is required. This is why, if you are experiencing a problem, we suggest that you contact our Customer Service Department about the item you purchased, before taking any action. Many times, its a simple adjustment or a missed/incorrect assembly step.
• Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement. Manufacturer defects found after the product has been used revert to the manufacturer's warranty and usually require proof of purchase (a copy of which can be obtained upon customer request), and they will handle any problems for you directly. Be sure that you have already sent your warranty card in for the item. Any and all Defects/Returns are returned at the customer's expense as we do not reimburse or pay for shipping.
• Since many manufacturers insist on handling defects directly, assistance with missing puzzle pieces, paint-by-number paints, model parts, slot car parts, remote control parts, doll house parts, toy parts, or missing instructions must be handled directly with the manufacturer for warranty repair or replacement. Any and all Defects/Returns are returned at the customer's expense as we do not reimburse or pay for shipping.
• If you have not used the product, and you feel it is defective, we suggest that you contact our Customer Service Department immediately for our help, before taking any further action. If it is determined that an item is defective, the instructions on how to handle defective product situations will vary, since many manufacturers insist on handling defects directly.
• Items that are in new and unused condition, and determined by our Customer Service Department to be Defective merchandise, and are approved for return directly to us by the manufacturer, must have a Return Authorization Number. Without a Return Authorization, your return will not be accepted, authorized or recognized, regardless of any proof of mailing. The Return Authorization Number must be clearly marked on the outside of the package in large bold print and adjacent to the address label.
• Any and all Defects/Returns are returned at the customer's expense as we do not reimburse or pay for shipping. We also will not pay for any postage due on any Returns.
• Upon return and inspection, if there are no used or abused issues, we will send you a replacement at no extra charge.
• All authorized defective product returns are handled as an exchange only.
In almost every case, these issues always work out to our customers' 100% satisfaction.
DAMAGED RETURNS:
All packaging of products are inspected prior to shipment. Damaged merchandise includes items that have been damaged in shipping.
• If a shipment arrives at your door, in hand by our carrier, with apparent shipping damage, please refuse the delivery and make sure that the driver marks "Damaged" on the box and makes note of it in his/her system/hand pad.
• If you find the delivery left at your door and it is damaged, take pictures of the damages and provide these to our customer service department, so that we can forward your claim to our carriers.
• If you have already accepted delivery and then find shipping damage, please call our Customer Service Department immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. In many cases you will be required to take pictures of the damages and to provide these to our customer service department, so that we can forward your claim to our carriers.
Once we get acknowledgement and a approval disposition from our carriers, we will send you a replacement at no extra charge. In every case, these issues always work out to our customers' 100% satisfaction.
RETURNING RESELLABLE MERCHANDISE:
- We will accept merchandise for return that was purchased from Oakridge Hobbies, within 30 days of receipt.
All authorized returns are subject to a 15% Restocking Fee, (plus the cost of "Free Shipping" promotion shipping costs, if applicable). Shipping Fees are not refundable.
• The merchandise must be in new and unused condition and in its original unopened packaging. Opened packaging, broken seals, items removed from packaging, used, tested, abused, crashed items, running fuel through a model engine, installing radio parts in a model, cutting up or opening parts in kits, running out of materials provided in a kit, discarding the packing material are some examples of what constitutes used and unreturnable merchandise.
• We do not accept returns via COD or billed to Oakridge Hobbies, or its affiliated websites, in any way. No refund will be credited for any shipping costs. No returned merchandise will be accepted without an authorization number.
• Any and all Returns are returned at the customer's expense as we do not reimburse or pay for shipping. We also will not pay for any postage due on any Returns. (Also see our Special Promotions Section regarding orders received via a "FREE SHIPPING" offer/promo.)
• All Returns must have a Return Authorization Number. Without a Return Authorization, your return will not be accepted, authorized or recognized, regardless of any proof of mailing. The Return Authorization Number must be clearly marked on the outside of the package in large bold print and adjacent to the address label.
** ALL Returns MUST have a Return Authorization Number. **
Without a Return Authorization, your return will not be accepted, authorized or recognized, regardless of any proof of mailing. All authorized returns are subject to a 15% Restocking Fee, (plus the cost of "Free Shipping" promotion shipping costs, if applicable). Shipping Fees are not refundable.